Frequently Asked Questions

You can place your order by adding the products to your cart and completing the checkout process.

You can make your payment securely using a debit or credit card.

If your order has not yet been shipped, you can contact customer service to request a change.

Unless otherwise stated on the product page, your order will be shipped within 3 business days.

The available shipping and delivery options for your order will be displayed at checkout.

The shipping fee is added to the total order amount and clearly displayed at checkout. Shipping is free for orders of 2,500 TL or more.

You may exercise your right of withdrawal in accordance with the conditions set out by applicable legislation. For detailed information, please refer to our Return Policy and Distance Sales Agreement.

Any return shipping fees will be assessed in accordance with the terms set out in our Return Policy.

Opened or used products may not be eligible for return, depending on the nature of the product. For detailed terms and conditions, please refer to our Return Policy.

Product specifications and usage information are provided on the relevant product pages. For further information, you can contact us through the Support page.

Usage instructions are provided in the descriptions on the product pages. You can also refer to the care and maintenance articles on the Gardinarium Blog.

For support regarding our products and applications, you can use the form on the Support page. Select the relevant topic and department to submit your request.